Refund policy

Last updated 1 October 2026

The short version

The Free plan costs nothing, so there is nothing to refund.
Pro and Elite licences are digital. Your licence key is emailed to you straight after you pay.
Because you get access immediately, we don't offer refunds for a change of mind once a key has been issued.
If the software is faulty or isn't as we described it, you are entitled to a fix and, if we can't fix it, your money back. Nothing in this policy limits that.

Your 14-day right to cancel

When you buy from a UK business online, you normally have 14 days to cancel without giving a reason. For digital content that is delivered straight away, you can give up that right in return for immediate access. That is what happens here.

At checkout you are asked to confirm the following:

I want my licence key delivered immediately. I understand that once it has been issued I lose my 14-day right to cancel, and that I am buying a 12-month licence which starts when I first activate it.

We repeat this in the email that contains your key. This follows the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If the software is faulty or not as described

The Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described. If it isn't, you have the right to have it repaired or replaced. If that isn't possible, or doesn't work, you are entitled to a price reduction or a refund.

These rights apply whatever this policy says. If you think they apply to you, email us with your licence key and a description of the problem (a screenshot helps) and we will look at it promptly. If something has gone wrong and we can't put it right, we will refund you rather than argue about it.

How long a licence lasts

Pro and Elite licences last 12 months from the day you first activate them, not the day you buy. We don't refund unused time on a licence that is working as described.

How to ask for a refund

Email grassrootstournamentsoftware@gmail.com from the address you used to buy, and include your licence key. We will tell you our decision as soon as we can. If a refund is agreed, it goes back to the card or account you paid with. Depending on your bank, it can take 5 to 10 working days to appear.

What happens to your licence

If we refund you, the licence is deactivated and its paid features stop working. Your tournament data stays on your own computer.

Disputing a payment with your bank

Please contact us first. Most problems can be sorted out quickly, and a refund we make ourselves reaches you faster than a bank dispute. If a payment is disputed, we will give your bank the records we hold of the purchase, the delivery of your key and its activation.